FAQ

GENERAL

Q: Where are you located?

We are based in Vancouver Canada, but we ship worldwide with fast insured shipping.

Q: Do you have a retail store?

No, but we have a lot of successful online stores worldwide.

Q: Where can I request a return or exchange?

You can request return or exchange through our contact page or via email: support@winebottletool.de

Q: What currency does your store use?

USD, but you can also change it to your preferred currency.

 

SHIPPING

Q: Do you ship to my country?

We ship worldwide to every country with different shipping methods.

Q: Is it possible to get free shipping?

The standard shipping fee applies, but we also provide free shipping for orders over $40.

Q: When will my order ship?

We ship within the next 24-48 hours after receiving the payment.

Q: How long before I receive my order?

It will take between 7 and 21 days, depending on your delivery address and the shipping method you choose.

Q: Who is your shipping provider?

Our shipping providers are DHL, USPS, Hermes. It always depends on your location.

 

ORDERING & ORDER STATUS

Q: Is there any order and shipping confirmation?

Yes. You will receive a confirmation once your order is made. A shipping confirmation email or an SMS with the tracking number will be sent to you.

Q: Why is my tracking link not showing me anything?

If your tracking number doesn't work or has errors, it could be that your shipment hasn't been picked up by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.

Q: My package is missing. What should I do?

You can try to track your package on our track your order page, if you have a tracking number for it. Or you can contact us directly from our contact page.

Q: Where can I enter my discount code?

You can enter it at the checkout.

Q: Can I use multiple discount codes when placing my order?

No. You can only use one discount code per order.

Q: Can I change or cancel my order once I submit it?

Yes. You can cancel your placed order within the next 12 hours.


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